Refund Policy

This page explains when we refund a payment, how to ask for one, and how long it takes. It applies to Flowsstate Pro subscriptions bought through our payment provider, Paddle.

You try Pro before you pay

Every new account starts with 7 days of Pro — no card, nothing to cancel. The trial ends on its own and simply drops you to the free plan. You are never charged for a trial, and there is no "forgot to cancel" charge to refund, because we never take a card to begin with.

You only ever pay if you deliberately choose a plan and enter payment details after that.

The 14-day refund

If you buy Pro and it isn't right for you, email us within 14 days of the charge and we'll refund it in full. You don't need to justify the request — "it wasn't for me" is a complete reason.

When a refund is issued, your account returns to the free plan. Your data stays exactly where it is; free accounts keep the focus timer, ambient audio, the shutdown ritual, Flow Score and streaks, so nothing you have built disappears.

Renewals

Subscriptions renew automatically until you cancel. If a renewal catches you by surprise — you meant to cancel, or you hadn't used Flowsstate that period — email us within 14 days of the renewal charge and we'll refund it.

Cancelling

You can cancel at any time from your billing settings. Cancelling stops the next charge and you keep Pro until the end of the period you've already paid for — we don't cut access off the moment you click cancel.

Deleting your account also cancels any active subscription, so you are not billed after you leave.

Outside those windows

After 14 days we generally don't refund a period that has already been used, but we would still rather hear from you than have you feel stuck. If something went wrong — a duplicate charge, a payment you don't recognise, a feature that didn't work as described, or a subscription you believed was already cancelled — write to us and we'll put it right.

How to request a refund

Email hello@flowsstate.ca from the address on your account, or use the email address on your receipt. Tell us roughly when you were charged; you don't need an order number.

We reply within 2 business days. Approved refunds are issued to the original payment method through Paddle, and typically appear in 5–10 business days depending on your bank or card issuer.

Who charges you

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles all billing enquiries and, as the merchant, may also issue refunds directly. Charges appear on your statement under Paddle, not Flowsstate — if you see a "Paddle" line you don't recognise, that is us.

Statutory rights

Nothing here limits any refund or cancellation rights you have under the consumer law of your country, including EU and UK withdrawal rights. Where the law gives you more than this policy does, the law applies.

Contact

Questions about billing or a charge? Email hello@flowsstate.ca. See also our Terms of Service and Privacy Policy.